COVID-19 Changes
Processing: There are no delays with processing orders.
Delivery within Australia: There may be some delays in delivery, depending on your location*.
International Shipping: There are unpredictable delays, depending on your location*. Any international purchases should be made with your understanding that deliveries may be delayed.
* As noted by Australia Post: Please leave a minimum of 10 business days after the estimated delivery speeds indicated to raise queries on items not yet received.
Processing Times
In stock: Products are dispatched within 1 week of ordering, including hand-made products.
Backordered: Hand-made products that are not in stock will be dispatched between 2-3 weeks of ordering.
Postage within Australia
Products over $30 will be sent via registered post. Orders over $100 are automatically eligible for free shipping, however your order will still be sent via registered post. Delivery to most major cities is approx. 3 – 4 days.
Postage costs:
| – Orders under $30: Standard Flat Rate | $12.00 |
| – Orders over $30: Registered Post | $30.00 |
| – Orders over $100: Registered Post | Free |
International Shipping
Products over $30 will be sent via registered post. Orders over $150 are automatically eligible for free shipping, however your order will still be sent via registered post.
Postage costs & estimated delivery times:
Orders under $30 (letter)
| – Europe | $16.00 | 9 days |
| – UK | $16.00 | 9 days |
| – Japan | $12.00 | 9 days |
| – Canada | $16.00 | 9 days |
| – United States | $16.00 | 9 days |
| – New Zealand | $12.00 | 9 days |
Orders over $30 (parcel)
| – Europe | $55.00 | 4 – 6 days |
| – UK | $55.00 | 4 – 6 days |
| – Japan | $54.00 | 4 – 6 days |
| – Canada | $55.00 | 4 – 6 days |
| – United States | $55.00 | 4 – 6 days |
| – New Zealand | $43.00 | 4 – 6 days |
Taxes & Customs
International: Buyers will be responsible for any applicable import or customs taxes.
Australia: GST is currently not applicable on products purchased.